Shipping Policy

Health and Wellness Labs

Thank you for your order! Below you'll find everything you need to know about how we process and ship your purchase.

Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays) after your payment is confirmed. Orders placed on weekends or holidays begin processing the next business day. During high-volume periods (promotions, holidays), processing may take an additional 1–2 business days.

Once your order ships, you will receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking information to become active.

Shipping Times

Delivery estimates begin from the date your order ships, not the date it is placed. These timeframes are estimates provided by our shipping carriers and are not guaranteed, as delays can occur due to carrier volume, weather, or other circumstances outside our control.

Shipping Costs

Shipping costs (if any) are calculated and displayed at checkout before you complete your purchase. From time to time we may offer free shipping promotions — any such offer will be applied automatically at checkout.

Order Tracking

You can track your order at any time using the tracking number provided in your shipping confirmation email. If your tracking number hasn't updated within 5 business days of receiving it, please contact us and we'll look into it right away.

Incorrect Shipping Address

Please double-check your shipping address before completing your order. If you notice an error, contact us within 24 hours of placing your order and we will do our best to correct it before the order ships. We are unable to change the address once a package has shipped, and we are not responsible for orders delivered to an incorrectly entered address.

Lost, Stolen, or Delayed Packages

If your tracking shows your package as delivered but you have not received it, please first check with household members, neighbors, and your local carrier. If it still can't be located within 3 business days of the marked delivery date, contact us and we will work with you to resolve the issue.

If your package appears lost in transit (no tracking movement for 10+ business days), reach out to us and we will investigate with the carrier and arrange a replacement or refund where appropriate.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with a photo of the damaged item and packaging, and we will send a replacement or issue a refund.

International Orders, Customs & Duties

International orders may be subject to customs inspections, import duties, taxes, or fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees. Customs processing may also extend delivery times beyond our estimates.

Questions?

Our support team is happy to help with anything shipping-related:

Email: contact@healthandwellnesslabs.com

We aim to respond to all inquiries within 1 business day.